Rawasy Alitqan CRM
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WhatsApp Business · Cloud API CRM

Every customer conversation. One workspace.

Run WhatsApp like a real CRM: a shared inbox your team can work from, Meta-approved templates, bulk campaigns, contact records, and an AI agent that hands off to humans when it matters.

Create your company account Log in to your workspace

Built for sales, support, and operations teams who already use WhatsApp Business.

Rawasy Alitqan CRM / inbox
Inbox
Search conversations
Open Closed All
A

Aisha Al-Harthy

2m

Can I reschedule Thursday’s delivery?

1
O

Omar Traders

18m

Invoice 1842 is paid, thank you.

S

Sara N.

1h

Do you have the beige set in size M?

AI
A

Aisha Al-Harthy

online

Can I reschedule Thursday’s delivery to Friday morning?

10:14

Of course — Friday 9–11 is free. I’ll update the order now.

10:15 ✓✓

Type a message

Shared team inbox

Meta template sync

Broadcast campaigns

English & Arabic ready

15 days free

Create your company account today

Register your workspace, verify WhatsApp, and test the full platform with a 15-day free subscription — shared inbox, templates, campaigns, and more.

No card required to request an account. After approval you get 15 days to explore everything.

Start free trial

The product, as your team will use it

These are not stock photos. They mirror the real screens inside the CRM — so you can picture the workflow before you sign in.

Inbox

Reply like WhatsApp. Work like a CRM.

Open conversations, assign teammates, send text, voice, media, or templates, and keep the 24-hour session window in view. AI can draft or take first response — humans take over in one click.

  • Open / closed queues with search and assignment
  • Green outbound bubbles, media, and voice notes
  • Quick replies and template send from the composer
  • Customer profile, tags, and remarks beside the thread
Rawasy Alitqan CRM / inbox
Inbox
Search conversations
Open Closed All
A

Aisha Al-Harthy

2m

Can I reschedule Thursday’s delivery?

1
O

Omar Traders

18m

Invoice 1842 is paid, thank you.

S

Sara N.

1h

Do you have the beige set in size M?

AI
A

Aisha Al-Harthy

online

Can I reschedule Thursday’s delivery to Friday morning?

10:14

Of course — Friday 9–11 is free. I’ll update the order now.

10:15 ✓✓

Type a message
Rawasy Alitqan CRM / campaigns
Inbox Campaigns

Ramadan offer — VIP list

Sending

Sent

864

Failed

12

Remaining

324

VIP · Muscat 1,200 Recipients
order_update Approved

Campaigns

Reach the right list, then watch delivery.

Build recipient groups from contacts and categories, pick an approved template, and launch. Progress, sent, failed, and remaining counts stay on the same screen your ops team already knows.

  • Recipient groups from tags and categories
  • Template variables filled per contact
  • Live send progress and failure reasons

Templates

Create once. Stay on Meta’s rules.

Draft header, body, buttons, and variables with a live phone preview. Sync statuses from Meta so agents only send what WhatsApp will actually deliver.

  • Live phone-style preview while you write
  • Arabic and English language variants
  • Approval status synced from your WABA
Rawasy Alitqan CRM / templates
Templates
Acme Trading

Order update

Hi {{1}}, your order {{2}} is out for delivery. Reply here if you need to change the address.

Contacts

The people behind the chats.

Import CSV lists, organise with colour-coded categories, and open a full history from any conversation. Campaigns and the inbox stay in sync with the same records.

  • CSV import / export
  • Categories, tags, and assignment
  • Conversation history on every profile
Rawasy Alitqan CRM / contacts
Contacts
Contacts
VIP
WhatsApp
F Fatima Al-Balushi
VIP
+968 ···
G Gulf Spare Parts
Lead
+968 ···
H Hassan R.
Support
+968 ···

WhatsApp Cloud API

Connect the number you already verified.

Paste your Meta token, WABA, and phone number ID. Register the phone with your two-step PIN, subscribe webhooks, and send a test message — without leaving the CRM.

  • Guided connect and phone registration
  • Live Meta phone status (CONNECTED)
  • Test send before you go live
Rawasy Alitqan CRM / settings / whatsapp
WhatsApp

Connection status

Acme Trading

CONNECTED
WhatsApp Cloud API
+968 9144 7909
Meta
GREEN
Cloud API · Approved

AI agent

First reply on autopilot. Humans when it counts.

Set a system message and FAQ so the agent can answer common questions. The inbox shows when AI is handling a chat — and agents can take over instantly.

Up and running in three steps

  1. 1

    Connect WhatsApp

    Use your Cloud API credentials. Register the phone, subscribe the app, confirm Meta status is CONNECTED.

  2. 2

    Bring your team

    Invite agents, set categories and quick replies, sync templates from Meta, import contacts.

  3. 3

    Reply and campaign

    Work the shared inbox by day. Launch template campaigns when you need to reach the list.

Why teams switch

One number, many agents

Stop forwarding chats on personal phones. Assignment, history, and takeover live in one workspace.

Compliant outbound

Templates stay in sync with Meta. Campaigns only send what WhatsApp will accept.

Session window awareness

See when a free-form reply is still allowed, and fall back to templates when the window closes.

Your brand, your colours

Each company picks its own CRM colours. Platform logo and favicon are set once by the admin.

Arabic & English

The public site and WhatsApp templates speak both. RTL is first-class, not an afterthought.

Built for operations

Reports, activity, media retention, and n8n webhooks for the automations you already run.

Ready to run WhatsApp as a CRM?

Create your company account today and test the platform with a 15-day free subscription — or log in if you already have a workspace.

Create company account — 15 days free Log in