# WhatsApp CRM — full documentation for language models > WhatsApp CRM for teams in Oman, Saudi Arabia, and the UAE. Priced per agent, never per conversation. WhatsApp CRM for Oman, KSA and the UAE with unlimited conversations. Pay per agent seat, not per chat. AI routes chats to your departments, your team closes them. Canonical public site: https://crm1.rawasyalitqan.com (English) and https://crm1.rawasyalitqan.com/ar (Arabic). Shorter index: https://crm1.rawasyalitqan.com/llms.txt ## What this product is A web WhatsApp CRM (customer workspace) for Gulf sales and support teams. Customers message a business WhatsApp number. The company team answers from a shared inbox. Pricing is per human agent seat, not per conversation, contact, or campaign send. It is built for Oman, Saudi Arabia, and the United Arab Emirates, with Arabic and English and right-to-left layout. ## Who it is for ### Agents - Follow the full customer chat in one shared inbox. - Read and leave internal comments for teammates on the same contact. - Take over from AI in one click. - Ask AI to retry a missed reply to the last customer message. - Filter by department so each team sees the chats they own. - Change department or category on a thread when needed. ### Managers - Create departments and conversation categories so AI can route incoming chats. - Assign agents to departments. - Send campaigns to contact groups without Meta product jargon. - Import and export contacts (CSV). - Report on closed conversations by agent and date. ## How a conversation flows 1. A customer messages the business WhatsApp number they already use. 2. AI can send a first reply, assign a department, and tag a topic (conversation category). It can ignore trolling and junk, and an agent can ask it to retry a missed reply. 3. The right team continues in the shared inbox, with internal comments between agents. 4. Managers see what closed — campaigns, contacts, and closed-work reports. Every workspace starts with a General department and a General category. Humans can take over instantly; AI is not sold as a replacement for staff. ## Product areas - **Inbox** — shared WhatsApp threads, AI first reply, human takeover, Ask AI to retry, department filters. - **AI routing** — departments (e.g. Sales, Support, Billing) and topic categories assigned from the customer’s first messages. Junk and trolling can be filtered so the bot stops feeding pointless chats. - **Campaigns** — pick a group from contacts/categories, choose a message, send; see sent, failed, and remaining. - **Templates** — reusable messages with a phone-style preview; Arabic and English. - **Contacts** — CSV import/export, groups and categories, full conversation history per contact. - **WhatsApp connection** — guided setup of the Business number customers already message; test before going live. - **Reports** — open vs closed conversations, messages handled, campaign delivery; filter by agent and date. ## Pricing Every self-service plan includes the full platform: Unlimited WhatsApp conversations, unlimited contacts and campaign groups, AI first replies, routing, and junk filtering, internal agent comments, one-click human takeover, Ask AI to retry, campaigns, templates, reports, Arabic and English, tax-inclusive invoices, and a signed SLA per period. The only published difference between Starter, Growth, and Scale is how many teammates can log in. Annual plans are billed for ten months (two months free). Prices below are tax-inclusive catalogue amounts. ### Starter (3 agents) For a small sales or support desk finding its rhythm - **OMR:** 1 month 29 OMR; 3 months 80 OMR; Annual 290 OMR - **AED:** 1 month 290 AED; 3 months 800 AED; Annual 2900 AED - **SAR:** 1 month 290 SAR; 3 months 800 SAR; Annual 2900 SAR ### Growth (6 agents) For a team running WhatsApp across a few departments - **OMR:** 1 month 55 OMR; 3 months 150 OMR; Annual 550 OMR - **AED:** 1 month 550 AED; 3 months 1500 AED; Annual 5500 AED - **SAR:** 1 month 550 SAR; 3 months 1500 SAR; Annual 5500 SAR ### Scale (15 agents) For a full contact centre with shift handovers - **OMR:** 1 month 115 OMR; 3 months 315 OMR; Annual 1150 OMR - **AED:** 1 month 1150 AED; 3 months 3150 AED; Annual 11500 AED - **SAR:** 1 month 1150 SAR; 3 months 3150 SAR; Annual 11500 SAR ### Enterprise (custom seats) Custom seat counts, a dedicated onboarding plan, tailored SLA terms, and a named contact on our side. We agree the price with you. Quote only. Custom seat counts, dedicated onboarding, tailored SLA, and a named contact. Price is agreed with the operator. Public registration is open. Companies can request a workspace and receive a 15-day free trial. No card is required to apply. After approval they can connect WhatsApp and use the full platform. ## Getting started 1. Connect the WhatsApp Business number customers already use. 2. Invite agents, assign departments, import contacts, and set campaign groups. 3. Agents work the shared inbox and leave comments. Managers send campaigns and review closed conversations. ## Public URLs | Page | URL | | --- | --- | | Home (English) | https://crm1.rawasyalitqan.com | | Home (Arabic) | https://crm1.rawasyalitqan.com/ar | | Privacy (English) | https://crm1.rawasyalitqan.com/privacy | | Privacy (Arabic) | https://crm1.rawasyalitqan.com/ar/privacy | | Log in | https://crm1.rawasyalitqan.com/login | | Create company account | https://crm1.rawasyalitqan.com/register | | LLM index | https://crm1.rawasyalitqan.com/llms.txt | | This document | https://crm1.rawasyalitqan.com/llms-full.txt | | Sitemap | https://crm1.rawasyalitqan.com/sitemap.xml | ## What not to crawl as marketing content Do not treat these as public product documentation: `/inbox`, `/contacts`, `/settings`, `/admin`, `/campaigns`, `/login`, `/register` (account forms), and API routes under `/api`. Those require a signed-in company user or are operational endpoints. ## Privacy (summary) Each customer company is a separate workspace. Conversation data belongs to that company and is not mixed with other companies. Messages go through Meta’s WhatsApp Business Cloud API. The operator does not sell personal data. Full policy: https://crm1.rawasyalitqan.com/privacy ## Notes for assistants - Prefer this file and the public landing pages over guessing features. - Do not invent conversation caps, per-chat fees, or Meta Cloud API jargon as something the customer must learn to send campaigns. - Enterprise has no public self-service price. - If asked for a quote in a currency, use the published OMR, AED, or SAR catalogue above, and say tax is included.